WHOLESALE / DEALER SALES • SANTEE, CALIFORNIA

About Agile Offroad

Agile Offroad develops and supplies premium aftermarket performance upgrades and adventure vehicle accessories, specializing in Mercedes-Benz Sprinter vans and INEOS Grenadiers. Our business serves wholesale dealers, e-commerce customers, and customers at our on-site installation facility.

Position Summary

Agile Offroad is seeking a detail-oriented, customer-focused Sales Operations Specialist – B2B to support our wholesale and dealer business. This position is responsible for the accurate and timely entry, allocation, coordination, and fulfillment of wholesale sales orders. Acting as a primary operational contact for wholesale customers, the specialist will maintain clear visibility into order status, backorders, future orders, and forecasted demand while coordinating closely with Sales, Warehouse Operations, Purchasing, and other internal teams.

Key Responsibilities

Wholesale Order Management

• Enter and maintain wholesale customer sales orders accurately and promptly, including item numbers, quantities, pricing, requested ship dates, and relevant order instructions.
• Review open orders and coordinate available inventory allocation in accordance with approved customer priorities and company procedures.
• Monitor order progress from entry through picking, shipment, and fulfillment; resolve discrepancies and escalate exceptions that may delay delivery.
• Coordinate with warehouse and shipping personnel to support complete, accurate, and timely fulfillment of wholesale orders.
• Maintain accurate order records, customer communications, and transaction updates in NetSuite.

Backorder Visibility & Customer Communication

• Monitor backordered items and open-order shortages, including affected customers, quantities, and anticipated availability.
• Provide wholesale customers with proactive, accurate updates on backorders, order status, allocation changes, and revised fulfillment expectations.
• Work with Purchasing, Warehouse Operations, and Sales to investigate supply constraints and communicate viable options or escalations.
• Identify orders requiring urgent attention and help coordinate solutions while avoiding unapproved delivery commitments.

Future Orders & Demand Planning

• Ensure wholesale customer advance orders, scheduled releases, and future-dated requirements are entered in the order system accurately and on time.
• Capture and maintain dealer demand forecasts and anticipated order quantities and dates in the appropriate systems or planning records.
• Partner with wholesale sales leadership and purchasing/inventory teams to communicate forecast changes, customer demand trends, and potential stock shortages.
• Reconcile forecast information with actual orders when needed and flag inconsistencies, duplicate demand, or missing information.

Process Accuracy & Cross-Functional Support

• Identify and correct sales-order, item, quantity, and fulfillment discrepancies using established procedures and appropriate approvals.
• Prepare or maintain reports on open orders, allocations, backorders, future demand, and fulfillment performance.
• Coordinate professionally with wholesale customers, the sales team, warehouse, purchasing, accounting, and customer support to resolve issues.
• Suggest improvements to order-management workflows, dealer communications, reporting accuracy, and service levels.

Qualifications

Required

• Experience in sales operations, order management, wholesale customer service, distribution, or a related operational role.
• Strong attention to detail and ability to manage a high volume of orders with competing deadlines.
• Excellent written and verbal communication skills, including the ability to explain order issues and backorder status clearly to business customers.
• Proficiency with ERP or order-management systems and spreadsheets; ability to maintain accurate transaction records.
• Ability to collaborate across sales, warehouse, purchasing, and accounting functions and follow issues through resolution.

Preferred

• Hands-on experience with NetSuite sales orders, inventory availability, allocation, fulfillment, saved searches, or reports.
• Experience supporting B2B wholesale dealers, distributors, or multi-location customer accounts.
• Familiarity with demand forecasting, advance orders, backorder management, and inventory planning.
• Experience in automotive aftermarket, off-road, RV, adventure van, or related products.

Compensation & Benefits

Hourly compensation: $24 to $30 per hour, commensurate with experience

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match and profit sharing
• Professional development and growth opportunities in the adventure vehicle industry

Work Schedule & Location

Location: Santee, California. Monday – Friday 8AM to 5PM

Why Join Agile Offroad

Join a team that helps enthusiasts build more capable adventure vehicles. If you know automotive products, enjoy solving technical customer questions, and take pride in service, we encourage you to apply.

FULL-TIME • ON-SITE • SANTEE, CALIFORNIA • $70,000–$80,000 PER YEAR

About Agile Offroad

Agile Offroad designs and supplies premium aftermarket suspension, drivetrain, power, recovery, and accessory solutions for Mercedes-Benz Sprinter vans, INEOS Grenadiers, and other adventure vehicles. Our Santee warehouse supports e-commerce orders, wholesale dealers, and our on-site installation shop.

The Opportunity

We are looking for a hands-on Warehouse Operations Manager to lead receiving, inventory control, order fulfillment, and light assembly. You will manage the warehouse team, drive accurate NetSuite transactions, solve inventory problems, and improve day-to-day operations. This is a working leadership role for someone who values accountability, efficiency, and accurate inventory.

Key Responsibilities

• Lead daily receiving, put-away, picking, packing, shipping, installation staging, and assembly operations.
• Manage inventory transactions in NetSuite, including receipts, fulfillments, transfers, adjustments, work orders, and assembly builds.
• Maintain accurate physical inventory, bin locations, and system records; oversee cycle counts and resolve discrepancies.
• Coordinate kit assembly and work orders, including component availability, build priorities, and accurate consumption records.
• Supervise, train, and coach warehouse associates; set daily priorities and ensure safe, efficient workflows.
• Develop and enforce practical standard operating procedures (SOPs) and quality checks to reduce errors and improve productivity.
• Coordinate closely with purchasing, sales, accounting, and installation teams to meet customer and operational needs.
• Monitor fulfillment accuracy, inventory accuracy, assembly completion, and other operational metrics to drive improvement.

What You Bring — Required

• 5+ years of experience in warehouse management, inventory control, or warehouse leadership.
• Hands-on NetSuite experience with inventory operations, including receipts, fulfillments, transfers, work orders, and assembly builds.
• Experience overseeing warehouse employees, receiving, fulfillment, and inventory accuracy.
• Ability to identify root causes of inventory discrepancies and implement practical solutions.
• Strong organizational, leadership, communication, and problem-solving skills; willingness to work alongside the team.

Preferred Qualifications

• Automotive aftermarket, off-road, RV, manufacturing, or distribution experience.
• Experience with bills of materials, kits, light assembly, NetSuite WMS, barcode scanning, or saved searches.
• Knowledge of Lean/5S practices or warehouse safety programs.

Compensation & Benefits

Salary: $70,000–$80,000 per year, commensurate with experience. Benefits include medical, dental, and vision insurance; paid time off; 401(k) with company match; profit sharing; professional development; employee discounts; and opportunities for growth.

Schedule & Location

Full-time, on-site in Santee, California. Monday–Friday, generally 8:00 a.m.–5:00 p.m. Occasional overtime or weekend work may be required for inventory counts, special projects, or operational needs.

Join Our Team

If you are a detail-oriented warehouse leader who enjoys building strong teams and improving operations, we encourage you to apply.

FULL-TIME • ON-SITE • SANTEE, CALIFORNIA

About Agile Offroad

Agile Offroad specializes in premium aftermarket suspension, drivetrain, power, and adventure vehicle upgrades for Mercedes-Benz Sprinter vans, INEOS Grenadiers, and other off-road vehicles. We serve customers who expect both exceptional service and knowledgeable product guidance.

The Opportunity

We are seeking an E-Commerce Customer Service Representative with strong automotive product knowledge to support customers through online purchases, product selection, order fulfillment, and after-sales service. This is not a traditional order-entry-only customer service role. You must understand how automotive systems work and be comfortable discussing aftermarket parts, vehicle applications, product fitment, and installation considerations with customers.

Key Responsibilities

• Answer customer inquiries by phone, email, and chat with prompt, accurate, professional service.
• Explain product features, intended applications, and compatibility; help customers select appropriate parts for their specific vehicle and build.
• Apply working knowledge of automotive systems—including suspension, drivetrain, wheels and tires, braking, electrical, and off-road accessories—to answer product questions and recognize when technical escalation is needed.
• Enter, review, and track e-commerce orders; coordinate with the warehouse to support accurate, timely fulfillment and communicate order status or delays.
• Manage returns, exchanges, and refunds in accordance with company policy and maintain accurate customer and order records.
• Work closely with Sales, Technical Support, and Warehouse teams to resolve fitment questions, order discrepancies, and customer concerns.
• Identify recurring customer questions and help improve Shopify product information, troubleshooting resources, and the overall customer experience.

Qualifications

Required

• Strong, practical understanding of automotive products and mechanical principles, with the ability to explain how aftermarket components function and interact with vehicle systems.
• Experience with automotive parts, aftermarket accessories, automotive service, technical parts sales, or a comparable automotive customer-facing role.
• Ability to research vehicle fitment, interpret product specifications, and communicate technical information clearly to customers.
• At least 2 years of customer service, parts sales, or related customer-facing experience.
• Excellent verbal and written communication, organization, attention to detail, and problem-solving skills.
• Comfort using computers, order management systems, and customer support tools.

Preferred

• Experience with Mercedes-Benz Sprinter vans, INEOS Grenadiers, off-road vehicles, or adventure vehicle modifications.
• Familiarity with suspension upgrades, differential and drivetrain components, electrical accessories, and vehicle upfitting.
• Experience with Shopify, NetSuite, or e-commerce order fulfillment.

Compensation & Benefits

Hourly compensation: $24 to $30 per hour, commensurate with experience

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match and profit sharing
• Professional development and growth opportunities in the adventure vehicle industry

Why Join Agile Offroad

Join a team that helps enthusiasts build more capable adventure vehicles. If you know automotive products, enjoy solving technical customer questions, and take pride in service, we encourage you to apply.

FULL-TIME • ON-SITE • SANTEE, CALIFORNIA • MONDAY–FRIDAY

About Agile Offroad

Agile Offroad is a leader in premium suspension, handling, and performance upgrades for adventure vehicles. We are passionate about helping customers build capable, reliable vehicles for exploration and off-grid travel throughout North America.

Position Summary

Agile Offroad is seeking an experienced Master Technician to join our growing team specializing in premium aftermarket upgrades for adventure vehicles — primarily Mercedes-Benz Sprinter Vans, Ineos Grenadiers and the Ford Raptor line-up.

This position is ideal for a highly skilled technician with strong technical background, diagnostic ability, and hands-on experience with suspension systems, drivetrain upgrades, electrical/power systems, and off-road accessories installation.

The Master Technician will be responsible for diagnosing, installing, servicing, and troubleshooting advanced aftermarket systems and components on adventure vehicles. The ideal candidate has extensive mechanical and electrical experience, takes pride in craftsmanship, and can work independently while maintaining high standards for quality and efficiency.

Key Responsibilities

• Diagnose and repair mechanical, electrical, and driveline issues
• Install and service:
• Suspension systems
• Differential and gear upgrades
• Air locker systems
• Wheels, tires, and brake upgrades
• Steering and chassis components
• Install and troubleshoot:
• Auxiliary battery and power systems
• Inverters, solar components, DC-DC chargers, and vehicle electronics
• Aftermarket lighting, switches, and accessories
• Communications and off-road accessory systems
• Perform quality control inspections on completed builds
• Read and interpret wiring diagrams, installation instructions, and technical schematics
• Ensure all work meets Agile Offroad quality standards
• Collaborate with Service Advisors, Sales Team, and Shop Leadership
• Mentor and support junior technicians when needed
• Maintain organized work areas and accurate documentation of work performed

Qualifications

Required

• 5+ years of professional automotive or RV technician experience
• Strong experience with:
• Suspension systems
• Gears and differentials
• Electrical diagnostics
• Power systems and after-market accessories
• Advanced diagnostic and troubleshooting skills
• Ability to use professional diagnostic tools and shop equipment
• Clean driving record and valid driver’s license
• Strong attention to detail and pride in workmanship

Preferred

• Mercedes-Benz Sprinter Van experience
• Adventure van, off-road, overland, or 4x4 industry experience
• ASE Certifications
• Experience with:
• Differential set-up and installation
• Suspension installation and diagnostics
• Van electrical systems (12v, 120v, 48v)
• Ineos Grenadier experience

Compensation & Benefits

Hourly compensation: $35 to $45 per hour commensurate with experience

Agile Offroad offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Profit sharing
• Professional development and training
• Employee discounts
• Career growth opportunities

Work Schedule & Location

• Full-Time
• Monday–Friday
• Occasional overtime and weekend event support may be required

Why Join Agile Offroad

If you are passionate about high-quality craftsmanship, problem-solving, and the adventure vehicle industry, we would like to hear from you.

FULL-TIME • ON-SITE • SANTEE, CALIFORNIA • MONDAY–FRIDAY

About Agile Offroad

Agile Offroad is a leader in luxury adventure van modifications, specializing in off-road suspension, lighting, and accessories for Mercedes-Benz Sprinter vans. We help customers build capable adventure vehicles tailored to their needs.

Position Summary

Agile Offroad is seeking a dependable, detail-oriented Warehouse & Assembly Associate to support daily shipping, receiving, inventory handling, and light assembly of automotive aftermarket products and kits. This hands-on role is responsible for accurate order fulfillment, careful product handling, and timely execution of warehouse work orders in support of e-commerce, wholesale dealers, and on-site installations. The ideal candidate is organized, safety-minded, and comfortable working in a fast-paced team environment.

Key Responsibilities

Receiving & Put-Away

• Unload, inspect, and verify incoming shipments against purchase orders and packing slips for part numbers, quantities, condition, and accuracy.
• Identify and promptly report shortages, overages, damaged goods, or shipping discrepancies to the Warehouse Operations Manager.
• Label, organize, and put away received items in designated inventory bins or storage locations.
• Record receiving and inventory movements accurately in NetSuite or other approved systems, following established procedures.

Picking, Packing & Shipping

• Pick products and components for e-commerce orders, wholesale dealer orders, and scheduled customer installations using sales orders and pick lists.
• Verify item numbers, quantities, and order details before packing or staging; follow required double-check procedures.
• Pack orders securely using appropriate packaging materials and prepare labels and shipping documents for parcel or freight carriers.
• Coordinate shipment readiness, carrier pickups, and order handoffs with the warehouse and sales teams; communicate exceptions before shipment.

Light Assembly & Work Orders

• Pick, stage, and assemble pre-defined product kits and light assemblies using approved bills of materials, work orders, and written assembly instructions.
• Verify component quantities and fit, perform basic visual quality checks, and package and label completed assemblies.
• Record work-order completions, component consumption, and any shortages or discrepancies accurately in NetSuite under established procedures.
• Escalate unclear assembly instructions, damaged components, quality concerns, or material shortages rather than making unapproved substitutions.

Inventory Accuracy, Safety & Team Support

• Maintain accurate bin locations and support cycle counts, stock replenishment, returns processing, and inventory organization.
• Keep workstations, aisles, receiving areas, and shipping stations clean, orderly, and safe.
• Handle materials and operate warehouse tools or equipment only as trained and authorized; follow company safety and lifting procedures.
• Work collaboratively with warehouse leadership, purchasing, sales operations, and installation staff to resolve order or inventory issues.

Qualifications

Required

• Basic computer skills
• Excellent organizational skills and attention to detail
• Ability to repeatedly lift 50–75 pounds or more
• Valid driver’s license
• Punctual, detail-oriented, performance-driven approach and a positive attitude

Preferred

• Previous shipping or receiving experience
• High school diploma or equivalent

Compensation & Benefits

Hourly compensation starting $18 and up commensurate with experience

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Profit sharing
• Professional development and training
• Employee discounts
• Career growth opportunities

Work Schedule & Location

• Full-time position
• Monday through Friday, 8:00 a.m. to 5:00 p.m. (described as an 8-hour shift in the source)
• Overtime opportunities available
• On-site location: Santee, California

Why Join Agile Offroad

Join a team helping customers equip adventure vans with performance upgrades and accessories in a growing specialty automotive market.

FULL-TIME • ON-SITE • SANTEE, CALIFORNIA

Position Summary

Agile Offroad is seeking a detail-oriented Procurement Specialist to manage purchasing activities and help ensure customer sales orders are fulfilled accurately and on time. This role combines supplier management, inventory replenishment, and hands-on sales order expediting.

Working closely with Sales, Warehouse Operations, and Accounting, the specialist will monitor open purchase orders, identify supply constraints, obtain reliable delivery commitments, and take proactive action to prevent delays. Our business supports e-commerce customers, wholesale dealers, and on-site installations for Mercedes-Benz Sprinter vans, INEOS Grenadiers, and other adventure vehicles.

Key Responsibilities

Purchasing & Supplier Management

• Prepare, issue, and maintain purchase orders in NetSuite, verifying item numbers, quantities, costs, delivery dates, and supplier terms.
• Monitor inventory levels, sales demand, open orders, and replenishment needs to recommend timely purchases and avoid stockouts or excess inventory.
• Communicate regularly with suppliers to confirm order acknowledgments, production status, lead times, shipment dates, and delivery changes.
• Resolve pricing, quantity, availability, and receiving discrepancies with suppliers and internal teams.

Sales Order Expediting & Fulfillment

• Review open sales orders and backorders daily; identify orders at risk of missing promised dates because of unavailable parts or delayed supply.
• Expedite critical purchase orders and supplier shipments, obtain realistic revised ETAs, and escalate urgent shortages or commitments that cannot be met.
• Coordinate with Wholesale Sales, E-Commerce Customer Support, and Warehouse Operations to prioritize inbound inventory allocation and fulfillment of customer orders.
• Provide timely, accurate status updates on delayed materials and expected availability so customer-facing teams can proactively communicate with customers.
• Follow through from supplier confirmation to receipt and order release, ensuring urgent orders are not left unresolved.

Inventory & Cross-Functional Coordination

• Maintain accurate supplier lead times, expected receipt dates, purchase order records, and relevant item purchasing data in NetSuite.
• Collaborate with Sales and Operations to incorporate future dealer orders, forecast demand, upcoming installations, and seasonal needs into purchasing priorities.
• Partner with receiving and warehouse teams to resolve inbound discrepancies and ensure available product is promptly processed for fulfillment.
• Track recurring backorders, supplier reliability, and order delays; recommend practical improvements to purchasing and expediting workflows.

Qualifications

Required

• 2+ years of experience in purchasing, procurement, inventory planning, supply chain, or order expediting in a product-based business.
• Experience managing purchase orders, supplier follow-up, product lead times, and open-order priorities.
• Working knowledge of ERP or inventory/order management systems and strong spreadsheet skills.
• Strong organizational skills, accuracy with part numbers and quantities, and ability to manage competing deadlines.
• Clear written and verbal communication skills, with confidence working directly with suppliers and internal sales teams.
• Proactive problem-solving mindset and demonstrated follow-through on time-sensitive commitments.

Preferred

• Hands-on NetSuite experience, including purchase orders, inventory availability, expected receipts, and sales order visibility.
• Knowledge of automotive aftermarket parts, vehicle systems, and compatibility considerations; experience in automotive, RV, powersports, or distribution.
• Experience supporting wholesale dealer accounts, e-commerce fulfillment, or light assembly operations.
• Experience with demand forecasting, supplier performance tracking, and inventory replenishment.

Success Measures

Performance will be evaluated using purchase order accuracy, supplier delivery reliability, backorder aging, timeliness of ETA updates, and reduction of preventable sales order delays.

Compensation & Benefits

Hourly compensation: $30 to $40 per hour commensurate with experience.

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match and profit sharing
• Professional development and growth opportunities in the adventure vehicle industry

Work Schedule & Location

Full-time, on-site Monday – Friday 8AM to 5PM — Santee, California.

Why Join Agile Offroad

Help keep the right parts moving for customers, dealers, and technicians who depend on Agile Offroad products. This position plays a direct role in customer satisfaction, inventory availability, and on-time execution.

LOCATION / SCHEDULE: SANTEE, CALIFORNIA • DETAILS TO CONFIRM

About Agile Offroad

Agile Offroad is a leader in premium aftermarket upgrades for adventure vehicles, specializing in Mercedes-Benz Sprinter Vans and Ineos Grenadiers. We design, manufacture, and install suspension systems, locking differentials, armor, wheels, tires, and expedition-ready components that enable customers to travel farther and more confidently off the beaten path.

Position Summary

The Shop Foreman is a senior leadership role responsible for overseeing day-to-day shop operations while maintaining hands-on technical excellence. This position ensures that all aftermarket installations and service work meet Agile Offroad’s quality, safety, and performance standards. The Shop Foreman leads technicians, coordinates with internal departments, and serves as a technical authority for Sprinter Vans and Ineos Grenadiers.

This role is ideal for a highly organized, technically advanced leader with a passion for adventure vehicles, off-road systems, and continuous improvement.

Key Responsibilities

Technical Leadership & Quality Control

• Serve as the technical authority for aftermarket upgrades on Mercedes-Benz Sprinter Vans, Ineos Grenadiers, and other platforms.
• Oversee and perform complex installations including suspension systems, locking differentials, wheels and tires, armor, steering, braking, drivetrain, and supporting modifications.
• Conduct final quality control inspections to ensure all work meets Agile Offroad standards and customer expectations.
• Troubleshoot advanced mechanical, electrical, and fitment issues related to aftermarket components.
• Provide hands-on guidance and mentorship to technicians, sharing best practices and improving efficiency and workmanship.
• Demonstrate proficiency with diagnostic and programming tools including Mercedes Xentry, Autel, and TPMS programming systems.

Shop Operations & Workflow Management

• Manage daily shop operations to ensure efficient workflow, proper scheduling, and on-time project completion.
• Assign work based on technician skill sets, job complexity, and production priorities.
• Monitor productivity, labor hours, and job progress to maintain profitability and throughput.
• Maintain accurate documentation related to work orders, inventory usage, and equipment maintenance.
• Ensure shop cleanliness, organization, and adherence to safety standards.

Cross-Department Coordination

• Collaborate closely with Sales, Parts, Engineering, Marketing, and Management to support product installations and customer satisfaction.
• Provide technical feedback to product development and engineering teams based on real-world installation experience.
• Support reseller and customer technical inquiries related to product installation, service, and maintenance.

Leadership & Team Development

• Lead, coach, and motivate a team of technicians to maintain a high-performance, accountable culture.
• Conduct performance evaluations and provide ongoing feedback and training recommendations.
• Promote continuous improvement in processes, tools, and techniques.
• Uphold Agile Offroad’s values of craftsmanship, innovation, and customer-first service.

Customer Experience

• Ensure a professional, transparent customer experience throughout the installation or service process.
• Assist in resolving technical issues or customer concerns promptly and effectively.
• Represent Agile Offroad with professionalism when interacting with customers, partners, and vendors.

Qualifications

Required

• Extensive hands-on experience with Mercedes-Benz Sprinter Vans and/or comparable European platforms.
• Strong background in aftermarket automotive modifications, suspension systems, and off-road vehicle builds.
• Proven leadership or supervisory experience in an automotive or fabrication environment.
• Advanced diagnostic, troubleshooting, and problem-solving skills.
• Proficiency with computerized diagnostic tools and automotive software.
• Excellent organizational, communication, and interpersonal skills.
• Ability to manage multiple projects in a fast-paced production environment.
• Valid driver’s license with a clean driving record.

Preferred

• Experience working with Ineos Grenadiers or similar expedition/off-road platforms.
• Familiarity with overlanding, off-road, or adventure vehicle communities.
• Experience supporting reseller or dealer networks.

Compensation & Benefits

Salary: $80,000–$100,000, plus variable compensation tied to sales targets (subject to confirmation).

Agile Offroad offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Profit sharing
• Professional development and training
• Employee discounts
• Career growth opportunities

Why Join Agile Offroad

Join a team that enables vehicles to tackle real-world adventures. At Agile Offroad, you’ll work on industry-leading platforms, collaborate with passionate experts, and play a key role in shaping high-quality expedition vehicles trusted by customers around the world.