After your order is placed, it is processed and packed by our main office staff who work during our normal business hours. Due to the current volume of orders & inquiries, orders may take up to 72 hours to process & ship. Once your order is invoiced and shipped, you will receive confirmation emails with links to track your order.
GUARANTEED DELIVERY TERMS
Agile Off Road does not guarantee delivery times and cannot refund shipping charges/fees when late delivery results from events beyond our control. These reasons include delays from the unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.
SHIPPING CARRIERS OFFERED
UPS offers a wide variety of shipping options for our customers and this includes expedited shipping as well. If you would like to read more about UPS’s terms and conditions, you can visit the following link – UPS TERMS AND CONDITIONS.
- UPS Ground: UPS’s ground shipping is an upgraded shipping option that can get orders to customers within 1-5 days depending on your location when shipped from our location. You can view their ground shipping map in the following link – UPS GROUND SHIPPING MAP
- UPS 2nd Day Air: UPS’s 2nd Day Air shipping method will get your order to you in two shipping days by the end of the day (Weekend delivery is not available in all locations).
- UPS Next Day Air: UPS’s Next Day Air shipping method will get your order to you the next shipping day by the end of the day (Weekend delivery is not available in all locations).
FedEx offers a wide variety of shipping options for our customers and this includes expedited shipping as well. To read more about their terms and conditions please view the following link – FEDEX TERMS AND CONDITIONS.
- FedEx Ground: The FedEx ground shipping option can economically get orders to customers in 1-5 business days in most cases. Please be sure to view the FedEx Ground Map to determine the estimated delivery time based on your delivery address.
- FedEx 2Day: FedEx’s 2nd Day Air shipping method will get your order to you in two shipping days by the end of the day (Weekend delivery is not available in all locations).
USPS offers an economical shipping solution for many of our small dimension product orders. USPS has the added benefits of delivery Monday through Saturday in most locations (excluding Federal holidays). To read more about their terms and conditions please view the following link – USPS TERMS AND CONDITIONS.
- USPS First Class Mail: This shipping method is available for items that can be packed into small & medium USPS flat-rate boxes.
TRUCK FREIGHT SHIPPING TERMS
For larger orders that cannot ship via ground shipping options, they will have to ship truck freight. Truck freight items are determined by the size and weight of the product/order. These can include but are not limited to bumpers, roof racks, suspension parts, wheels & tires, and fuel tanks. Products requiring Truck freight shipping are highlighted on the product page. In order to serve you better, we offer the option to deliver your Truck Freight order to either a business or a residential address.
After your purchase, the LTL (Less Than Truckload Freight Shipping) carrier will call the phone number you have provided to schedule an appointment. All truck freight orders need to be checked by the receiver before being signed for. Any possible damage to the package or content must be notated on the receiving ticket as “damaged, pending inspection”. Once the paperwork is signed and no damage is identified, the receiver is responsible for all damages to the product and Agile Off Road will not be held liable.
Authorizing the shipper to deliver without a signature or leaving a note for the delivery driver allowing them to deliver without signature and/or inspection will waive all liability for damage from the shipper as well as Agile Off Road. You will not be able to file a damage claim in these cases. Leaving a note or message is the same as signing for and accepting a damaged package.
If there are delays in delivery as a result of your inability to accept the package or missing scheduled delivery times, any storage fees are the responsibility of the recipient. Any refused freight package that is refused for any reason other than damaged will have the return shipping fees, storage fees, and restocking fees deducted from the refund.
In some instances, products will ship directly from the manufacturer. Products being drop-shipped directly from the manufacturer are highlighted on the product page. Your delivery date depends on the current stock & processing time at the manufacturer. Once your order is processed and shipped, you will receive confirmation emails with links to track your order from the manufacturer.
CANADIAN SHIPPING TERMS
Agile Off Road is proud to offer shipping to our neighbors up North in the most convenient ways available. If you need Sprinter parts in Canada, we are your one-stop-shop!
Canadian customers can simply add items to their cart and checkout like usual. Canadian provincial taxes and duties are not included in the shipping or tax fields on your sales order. When you place your order online the amount shown will be the amount you are charged. The buyer is responsible for any additional duties, taxes & brokerage fees upon receipt. Please note that all pricing shown is in USD currency.
Agile Off Road does not offer any other international shipping.
MISSING/DAMAGED/RECEIVED WRONG ITEMS
Please report any missing/damaged/incorrect items by contacting us within 7 days (1 week) of your delivery date. In the case a replacement product was sent, Agile Off Road will send you an RMA call tag to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
Please keep all packaging materials for damaged shipments. The shipping company will inspect the packaging materials for processing of the damage claim. The shipping company may contact the receiver to set up a convenient time to pick up and inspect the item.
If your order has not arrived according to the tracking information, please contact Agile Off Road within 7 days (1 week) of the scheduled delivery date. We will contact the shipping company and take the necessary steps to locate your order.