Agile Off Road (“agileoffroad.com”) full Refund & Returns Policy. To view the full Terms and Conditions for Agile Off Road, please visit this link: AO Terms and Conditions. If you have any questions in regards to our Shipping Policy, please use our Contact Page.
Returns
If you need to return a product, please contact us within 90 days of purchase. All returns are subject to a 10% restocking fee when returned after 30 days of purchase. Any item(s) with a purchase date greater than 90 days will not be accepted. Agile Off Road reserves the right to refuse any item(s) returned without prior authorization. Returned Merchandise Authorization (RMA) numbers can be obtained by starting a return below. Returns are usually processed within 4 business days of receipt at our dock. Some products can’t be returned – see the list of non-returnable products below.
Installed, altered, modified, assembled, used products, electrical items, and/or special ordered items are NOT eligible for return. All returned items must be complete and in the original packaging in resellable condition. If any component(s) of a returned item is missing, the return will be refused and returned to the customer at their expense. If you received an item(s) that is damaged or defective, please proceed with your RMA request. Agile Off Road reserves the right to refuse any item(s) that have been returned under false pretense. The items will be returned to the customer at their expense.
Shipping
You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.
If you have any further questions regarding our return & refund policies, please don’t hesitate to contact us.
Refunds
Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in a number of days.
Unauthorized Returns
If you return a product without a Return Merchandise Authorization (RMA) number, it will take up to 4 weeks to be processed and we will charge you a 10% restocking fee. If item(s) are not returnable, they will be returned to sender.
