Greetings to all! First and foremost like to wish everyone good health and happiness in these trying times we find ourselves in.
Stepping away from our day to day duties we’d like to express our genuine concern about the COVID-19 situation that has presented itself on the global level.
We are taking every precaution to prioritize the health of our staff, our customers, and the general public.
Current Operations Status:
(UPDATED: November 24, 2020)
Showroom & Will Call: Our Santee, California showroom is currently closed. Customers having their vehicles serviced are asked to drop off the vehicle and wait off the premises until they are called and the vehicle is ready for pickup.
Will call pickup for online & phone orders is available (as of 6/10/20). We are still following the direction of our local authorities and health experts by requiring masks, limiting occupancy & enhanced sanitization procedures.
Communications: While our staff is back in the office, we do ask that all non-urgent communications be directed to the contact page of our website or to the firstname.lastname@example.org mailbox. We apologize in advance for any delays in response, but we hope you understand given the circumstances and the backlog we’re currently working through.
Online Store: Orders on in-stock items are processed and shipped within 72 hours. Please be aware there may be unexpected delays due to COVID-19 related stock shortages & manufacturing delays. Our distribution partners have informed us of the possibility of shipping delays & surcharges due to increased demand, travel & contact restrictions. You will receive the tracking number(s) for your order when packages have been shipped. Please refer to it for the most up-to-date shipping info.
The wellness and health of our customers, staff and business partners is our highest priority! We have taken extra steps to reinforce and educate our staff on following the recommended measures for hygienic care, social distancing and common-sense cleanliness during this crisis, as well as daily efforts for maintaining a healthy work environment.
Agile Off Road was founded by and has always been dedicated to serving van-lifers, off-roaders, travelers & auto enthusiasts alike. As we continue to closely follow the guidelines and advice of government and health authorities regarding the spread of the coronavirus, our focus is to ensure we meet customer expectations while doing our part to keep you, our employees, and our local communities safe. We understand that for many of you, your vans are more than just another vehicle. They represent a respite & escape from tough times. They are recreational outlets. They are homes. They are a way of life!
We’re dedicated to making it through this situation with you and look forward to supporting this lifestyle while offering the best service experience in the industry!
We thank you for your continued trust & support of Agile Off Road! #smarterthandirt